MidFirst Bank hiring Customer Experience Analyst – Personal Banking in Oklahoma City, Oklahoma, United States | LinkedIn (2024)

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MidFirst Bank hiring Customer Experience Analyst – Personal Banking in Oklahoma City, Oklahoma, United States | LinkedIn (2)

Customer Experience Analyst – Personal Banking

MidFirst Bank Oklahoma City, OK

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MidFirst Bank Oklahoma City, OK

3 days ago 174 applicants

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The Customer Experience Analyst is a management track-level position within MidFirst Bank where you will support evaluations and enhancements to the traditional and digital bank customer experience. The position is responsible for helping ensure team members deliver on MidFirst’s commitment to provide extraordinary service and exceed our customer’s expectations across touch points. In this role, you will have the opportunity to work with senior management and make a positive impact in the Company by pursuing your creative ideas, managing them to resolution, and building valuable relationships and influence.

Principal Duties And Responsibilities

  • Supports Voice of the Customer initiative, working to uncover and assess customer experience enhancement opportunities
  • Evaluates and analyzes customer feedback to understand trends and opportunities identified in customer surveys, online reviews, issues, complaints and other relevant customer data
  • Supports management and engagement with third-party customer experience survey providers
  • Maintains customer experience reporting and analysis initiatives, including complaint and quality control evaluations
  • Creates and manages detailed project plans to ensure the successful implementation of initiatives
  • Oversees the implementation of solutions such as process re-designs, advancements in technology, new or enhanced internal controls or other improvements to the business operation
  • Coordination of training and instruction to impacted personnel when processes are modified
  • Effective communication and presentation to various levels of management and staff within the organization
  • Management of multiple projects to completion to the satisfaction of business operations
  • Participation in management training and development

The position is on-site at our corporate campus in Oklahoma City, with no opportunity for remote/hybrid schedules.

JOB SPECIFICATIONS

  • Bachelor’s degree in Finance, Mathematics, Economics, Management, Organizational Leadership, Supply Chain Management, Entrepreneurship, Industrial Engineering, Computer Science or MIS with a minimum GPA of 3.0 or 3-5 years of commensurate experience in lieu of specific degree required
  • Knowledge of Business Intelligence (“BI”), reporting concepts and analysis techniques
  • Knowledge of general principles of data warehouse environment and enterprise BI tools regardless of platform
  • The ability to build strong cross-functional partnerships
  • Strong problem-solving, analytical reasoning and critical-thinking abilities
  • Exceptional attention to detail, and time management

  • Seniority level

    Mid-Senior level

  • Employment type

    Full-time

  • Job function

    Other

  • Industries

    Banking

MidFirst Bank hiring Customer Experience Analyst – Personal Banking in Oklahoma City, Oklahoma, United States | LinkedIn (9) MidFirst Bank hiring Customer Experience Analyst – Personal Banking in Oklahoma City, Oklahoma, United States | LinkedIn (10) MidFirst Bank hiring Customer Experience Analyst – Personal Banking in Oklahoma City, Oklahoma, United States | LinkedIn (11)

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MidFirst Bank hiring Customer Experience Analyst – Personal Banking in Oklahoma City, Oklahoma, United States | LinkedIn (2024)

FAQs

What is the financial strength of MidFirst Bank? ›

At $36.9 billion in assets, MidFirst Bank is the largest privately owned bank in the nation as of March 31, 2024.

Explore More ›
How many employees does MidFirst have? ›

MidFirst's more than 3,000 employees embrace the strong company culture set forth by the executive team and are committed to working together to serve the needs of their customers across the bank's 100 locations nationwide.

Read The Full Story ›
What is your strength best answer in banking? ›

Recognise Your Strengths
  • Analytical Abilities: In the banking sector, having strong analytical abilities is a significant asset. ...
  • Excellent Communication: Effective communication is another pertinent strength, ideal for conveying complex financial information clearly to various stakeholders.
Jun 28, 2024

Get More Info Here ›
What is your financial strength? ›

At its most basic level, financial strength is the ability to generate profits and sufficient cash flow to pay bills and repay debt or investors. Most business owners are focused on generating sales to increase profitability, however, sales alone do not build financial strength.

Keep Reading ›
What is the largest bank in Oklahoma? ›

Tulsa-based Bank of Oklahoma is the state's largest bank, as it has been for nearly all of the past 20 years. Bank of Oklahoma holds $12.1 billion in deposits, which is 14.6 percent of all Oklahoma deposits. Oklahoma City-based BancFirst, with $5.9 billion in deposits, ranked second at 7.1 percent market share.

Find Out More ›
Is MidFirst a good bank? ›

MidFirst's reputation for stability is well earned and independent financial ratings firms consistently assign the bank top marks.

Learn More ›
Who owns MidFirst Bank in Oklahoma? ›

Today, the Records family owns 100 percent of the Midland Group. Over time, The Midland Group has grown to employ more than 2,500 people, while operating in the financial services, real estate investment, and insurance industries.

See Details ›
How safe is MidFirst Bank? ›

Our servers are constantly monitored, regularly updated and protected with layers of controls to keep your information private. The MidFirst Bank website uses a certificate issued by GlobalSign to validate the encryption system used for all communication.

Show Me More ›
Which bank is strongest financially? ›

The Bankrate promise
RANKBANK NAMETOTAL ASSETS
1JPMorgan Chase$3.40 trillion
2Bank of America$2.54 trillion
3Wells Fargo$1.73 trillion
4Citigroup$1.68 trillion
11 more rows
Jun 27, 2024

Get More Info ›
Who is MidFirst Bank owned by? ›

Today, the Records family owns 100 percent of the Midland Group. Over time, The Midland Group has grown to employ more than 2,500 people, while operating in the financial services, real estate investment, and insurance industries.

Learn More ›

What is the financial strength rating of banks? ›

Bank ratings are determined by several factors, including the bank's capitalization, asset quality, earnings, and liquidity. One common third-party bank credit rating system, Moody's, uses a letter-grade system ranging from AAA (the highest) to D (the lowest rating).

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